Almost 99% of the people at Tandem have terminals connecting them via electronic mail to every other person in the company.  This is essentially a concept of no structure.  A person in Switzerland on electronic mail, for example, can request help with a problem.  He can say help to 5,000 people (which a person cannot do on the telephone). The next morning, he may have 15 answers to the problem, of which 13 are wrong.  But he has the answers.

Treybig in Lee Sproul and Sara Kiesler
Connections: New Ways of Working in the Networked Organization

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